Frequently Asked Questions
Everything you need to know about our professional-grade gear and services.
How do I care for my Helly Tech® waterproof garments?
To maintain performance, machine wash in lukewarm water with a technical detergent. Close all zippers and hook-and-loop tabs. Tumble dry on low heat to reactivate the Durable Water Repellency (DWR) treatment.
What is your return policy for online orders?
We offer a 30-day return window for all items purchased through our online store, provided they are in original condition with tags attached. Returns are free using our prepaid shipping labels.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for 1-2 day delivery depending on your location.
Do Helly Hansen products come with a warranty?
Yes, we offer a limited lifetime warranty on our outerwear and a one-year warranty on accessories and footwear against defects in materials and workmanship.
How can I find the right size for my build?
Please refer to our comprehensive Size Guide found on each product page. Our gear is designed with specific fits—ranging from 'fitted' to 'relaxed'—to accommodate layering needs for different outdoor activities.
Are your materials sustainably sourced?
We are committed to sustainability through our 'Ocean Bound' recycled materials initiative and by using PFC-free DWR treatments to reduce environmental impact without compromising protection.