Returns & Exchanges
We want you to be fully satisfied with your Helly Hansen gear, which is why we offer a 30-day return policy for all items purchased through our online store. All returned products must be in their original condition, unworn, and with all original tags still attached.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging and include the packing slip provided in the portal to ensure faster processing.
Attach the Shipping Label
Print the prepaid return shipping label generated by the portal and securely affix it to the outside of your package.
Drop Off and Track
Drop your package off at any authorized carrier location and keep your tracking number until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing